Home :: Return Policy

We are Open

Our new Location is 2 Hopeman Ln, Bella Vista AR 72715. Our new phone is 479-268-3465.

Return Policy

IMPORTANT! It is the buyers responsibility, not the sellers, to ascertain and obey all applicable local, state, and federal laws regarding the possession and use of any item offered by Straight Shooters. If you are unsure, please contact your local or state authorities.


DO NOT SEND DEFECTIVE ITEMS TO STRAIGHT SHOOTERS THIS WILL ONLY DELAY YOUR REPLACEMENT OR REPAIR.

Your satisfaction is our goal. We make every effort to ship top-grade merchandise, but factory defects do occur.  To avoid delays, miscommunications or warranty problems, our suppliers ask that you deal directly with them on all defective items.

Straight Shooters and our suppliers reserve the right to repair or replace any item deemed defective.

If you are not entirely satisfied with your purchase, you may exchange it for another model of equal or greater value.  Your return must be in "new condition” and include all original materials. You must notify us within 3 days of receipt of your order if you wish to make an exchange. In the event you must return merchandise to us, please call for authorization.

If "free shipping" was part of the original order then any reimbursement will be calculated at the price of the original order minus the original shipping charge that had been paid by Straight Shooters.

Special Note:  Damaged merchandise, opened packages and mounted items will not be accepted for return.

Please include a note with your name, address and reason for return. COD returns will not be accepted. Unauthorized returns will be assessed a 15% restocking fee. No exceptions.

We assess a 15% restocking fee on all returns that are non-defect related. You are responsible for all shipping and insurance costs in returning the merchandise to Straight Shooters.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, legal issues with the shipping location or problems identified by our credit and fraud avoidance system. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Backordered Items
Items not shipped with your original order will be shipped as soon as possible.  Many of our items are shipped from Europe and take 60-90 days to arrive in the US. You are responsible for canceling any backordered items you do not want to receive.  Items not shipped within 180 days (6 months) will automatically be cancelled. Shipping of backordered items will be charged the standard shipping charge.

Special Air Rifle Notice
We take great pride in the quality of merchandise we provide to you.  In an effort to provide you with the best “out of the box” experience, we thoroughly inspect, clean and test  fire each air rifle before it leaves our shop.

Straight Shooters has exacting standards for all items we send to customers.  While we make every effort to send perfect merchandise, many of our airguns have been shipped thousands of miles by boat, plane and truck before arriving at your door.  It is not uncommon to find small imperfections in an air rifle.  Upon receiving your new gun if you are unhappy with the quality of the finish we will be happy to exchange it for you.  You are responsible for returning the merchandise and the cost of doing so and you will be charged the cost of shipping the new gun to you.  Be sure to include a note with any change to your shipping address or credit card information. 

Note: The airgun you received is of the same quality finish as any other gun of this model and we cannot guarantee that your replacement gun will be different.  Please note that no airgun’s finish is perfect

Straight Shooters has inspected your airgun and determined that it meets the standards for all airguns of this model.  Our guns are packaged to eliminate damage due to normal handling.  If your new purchase appears to have been damaged in shipment, please notify the shipper (UPS, FedEx etc) immediately. Each shipper has a process for damaged shipments that you must follow.  Please contact the shipper before calling Straight Shooters. Once the shipper has been notified call Straight Shooters to notify us of the problem.   We are unable to circumvent the carriers process but will help work within their system to get the issue resolved.  If you do not notify the carrier it will only slow your replacement. 

DO NOT returned damaged items before contacting the shipping company.